About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Strategic Leadership: Develop and execute the strategic vision for mortgage loan servicing and collections, ensuring alignment with corporate goals and market trends. 📍Operational Oversight: Manage mortgage servicing operations, including payment processing, escrow, complaint management, account maintenance, customer service, and collections efforts for delinquent accounts. 📍Collections Strategy: Design and implement effective collections strategies and processes that balance customer service with recovery objectives, aiming to reduce delinquency rates and maximize recoveries. 📍Regulatory Compliance: Ensure adherence to all applicable federal, state, and local regulations governing mortgage servicing and collections, including compliance with guidelines from agencies such as the CFPB and FDCPA. 📍Team Development and Results Accountability: Lead, mentor, and build a high-performing team, fostering a culture of excellence, accountability, and continuous improvement in both servicing and collections. 📍Performance Analysis: Monitor key performance indicators (KPIs) and conduct data analysis to identify trends, inform decision-making, and drive operational improvements in servicing and collections. 📍Cross-Department Collaboration: Collaborate with underwriting, risk management, and legal teams to ensure seamless operations and effective resolution of servicing and collections issues. 📍Risk Management: Identify and assess risks related to loan servicing and collections; develop strategies to mitigate these risks and enhance operational resilience.
What We Look For
📍Bachelor’s degree is required and masters is preferred. 📍Minimum of ten (10) years in the financial service / consumer lending industry (preferably mortgage or HELOC experience). 📍Minimum of five (5) years in a leadership position in at least two of the following areas (Collections/Recovery, servicing administration/Operations) 📍Knowledge and experience in service operations strategies, strategic planning, principle and execution. 📍Demonstrated ability to analyze, interpret and manage data and develop executive summary reports and conduct presentations. 📍Familiarity with Federal, State and Local regulations as it pertains to the Loan Origination, Servicing and Collections.
