About the company
penTag is a fast-growing company within the field of Sports Betting and Gaming. We are challenging ourselves to create the next market standard in terms of scalability, agility, and technology in content publishing and automation to ensure we provide the best user experience and the most effortless control to our users. Expanding and delivering fast is our nature. Founded in July 2019 for less than 2 years we managed to have our platform running on numerous websites. We currently have over 100 employees in Sofia and more than 50 people in Kyiv. Many job opportunities await those who dare to experiment and work hard. If you want to know more about OpenTag, please check our media and culture sections. There you will find many interviews and articles regarding our company.
Job Summary
Key Responsibilities
📍End-to-end ownership of operational projects 📍Lead cross-department initiatives from idea and planning through execution, rollout, and post-launch review. 📍Typical projects include CRM journeys and campaigns, payment and fraud updates, customer service tool and process improvements, data and reporting rollouts, and regulatory or market-specific changes. 📍Cross-team coordination 📍Work daily with CRM, Acquisition, Customer Service, Payments & Fraud, Data & BI, and Compliance teams. 📍Coordinate with our platform provider (account and delivery managers, project owners) to align requirements, timelines, and releases. 📍Ensure all internal and external stakeholders remain aligned throughout the lifecycle.
Requirements
Experience 📍5+ years as a Project Manager, Delivery Manager, or Operations Manager in an online or digital environment. 📍Strong preference for iGaming experience, ideally on the operator side (casino and/or sportsbook). 📍Familiarity with at least some of the following: CRM campaigns, player journeys, retention, payments, risk & fraud, KYC, customer service operations, regulatory changes.
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