About the company
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
Job Summary
Role
📍We’re looking for a Senior Fullstack Engineer to join the Customer Experience team and help us build a world-class Customer Support platform. With Whatnot’s rapid growth comes a high volume of complex support needs—spanning technical, purchasing, and logistics issues for both buyers and sellers. Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction. 📍As a member of the team, you’ll build new user-facing experiences, scale internal infrastructure, and design intelligent automation to help us solve thousands of customer issues per hour. 📍You’ll lead solutions end to end. You’ll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation. Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence. 📍Team members in this role are required to be within commuting distance of our San Francisco, Seattle, Los Angeles, or New York hubs.
You
📍Curious about who thrives at Whatnot? We’ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here. 📍As our next Fullstack Engineer, you should have 5+ years of full-time software engineering experience in high growth startups, plus: 📍Bachelor’s degree in Computer Science, a related field, or equivalent work experience. 📍Web & Backend Expertise: Proven track record of building end-to-end high-scale product experiences as a full-stack engineer. Experience with Python on backend, Next.js on web, and/or Postgres databases is a plus. 📍Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and features lightning-fast. 📍Product Instinct: Excel at translating user needs to effective technical solutions. 📍Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy. 📍Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture.
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