About the company
Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 10 million customers in 150 countries. We open around 3,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support over 200 digital assets, 28 national currencies and four precious metals. Our unique trading experience allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money.
Job Summary
A day in the life:
📍Identifying fraud trends within our payment rails. 📍Analyzing risk rules to ensure proper implementation and accuracy. 📍Identifying and analyzing anomalies in data. 📍Collaborating with other departments to design and tailor risk assessments based on business needs and goals, while mitigating any fraud vulnerabilities. 📍Enhancing account security by designing friction points.
Qualifications
📍Analytical with strong problem-solving abilities and creative resolution skills 📍Passion for fighting fraud and providing a world-class customer experience 📍Some experience in fraud prevention 📍Team player and self-starter, with a general happy disposition 📍Ability to prioritize multiple inputs by customer experience and financial impacts 📍Strong interpersonal, written, and verbal communication skills to interface effectively with customers and individuals at various levels 📍Works well under pressure while consistently meeting time-sensitive deadlines 📍Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research 📍Computer literate with a working knowledge of MS Office (Word, Excel, etc.) or Google Workspace (Sheets, Slides, Docs, etc.) software
