What We'll Accomplish Together

📍We will leverage our expert knowledge of customer service and excitement for our technology to promptly field support requests from not only a mainstream audience but developers, technology enthusiasts, and hobbyists. 📍We will champion the collector’s voice across the company to ensure no issues or feedback fall through the cracks. 📍We will follow, review, and work cross-functionally with other disciplines to test new product developments to stay several steps ahead of potential support issues. 📍We will hone our help documentation and internal processes with the objective of lightening the support load so our collector’s can enjoy our experiences issue-free.

A Bit About You

📍Given our global audience, you must be comfortable with the idea of a flexible schedule to ensure our collectors are properly served. Namely, this includes working non-traditional hours including weekends and holidays. This position will also require you to be in our Kuala Lumpur, Malaysia office. 📍You’ve worked in customer success for 3+ years and have experience working directly with online consumers. Ideally, within the crypto and/or startup industries. 📍Your writing and communication skills are clear, concise, empathetic with an advanced level of English. 📍You have strong experience with CRM tools, such as Zendesk, and working in high-volume support centers managing email and chat/messaging queues. 📍You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.

Extra credit: you’re already highly engaged in the crypto, web3 community, previously worked in new-tech, already have knowledge of the crypto-space and may even own some cryptocurrency yourself!