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About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companyās cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscalerās purpose-built security platform puts a companyās defenses and controls where the connections occurāthe internetāso that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Summary
We're looking for an experienced Senior Customer Success Manager to join our Customer Success) team. Reporting to the Manager, Customer Success, you'll be responsible for:
šDeveloping strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary šPartnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities šMonitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention šMaintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development. šDelivering against quarterly OKRs and KPI targets
What We're Looking for (Minimum Qualifications)
š6+ years experience in a Customer Success role, preferably at a SaaS company š2+ years of experience directly supporting enterprise customers š2+ years of information security experience required šSolid understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response) šStrong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate, customer retention, or Net Promoter Score (NPS)
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
