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Ramp Network
Senior Customer Care Agent
4 months ago | 429 views | 1 applications

Senior Customer Care Agent

Per year
$84,000 To $112,000

About the company

We are Ramp Blockchain is changing the world and has the potential to turn it upside down. We know that it is time to reverse the model we got used to, where the top 1% decide on everything. Blockchain democratises entertainment, and wealth, builds new opportunities for community-driven innovation, and shakes up the ancien regime. WeÔÇÖre inches away from the paradigm shift and Ramp is here to help move the needle. The bottom-up revolution is already on the move and there is still some space onboard. Ramp is here to use the knowledge of finance and technology to make business more open to everyone to join in and make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as eCommerce is today. We believe in technology-driven change. We are a part of the decentralised revolution. For us, that means adding value to the world through an individual approach and critical eye. Our operating framework is built on passion & hunger. We gathered the best-in-class team to work together on things that matter. We want you to feel challenged and motivated by the company you have and give the same feeling to your teammates. If you share our values and approach, there is a space for you at Ramp!

Job Summary

What you will be working on

­čôŹResponding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms. ­čôŹProviding accurate and detailed information about Ramp NetworkÔÇÖs products, services, and platform functionalities. ­čôŹTroubleshooting and resolving customer issues related to onboarding, transactions, and technical difficulties. ­čôŹCollaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions. ­čôŹProactively identifying patterns or trends in customer inquiries and provide feedback to improve product features and user experience. ­čôŹAssisting in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides. ­čôŹContributing to the continuous improvement of customer support processes and workflows, including analysis and creating reports ­čôŹMaximising customer satisfaction, and identifying areas for new / additional training or knowledge checks. ­čôŹMaintaining a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention.

Our toolkit:

­čôŹSlack, Notion, Google Workspace, ClickUp Intercom, internal CRM system

What you will bring:

­čôŹExperience in a customer support role of at least 1.5 years. ­čôŹStrong interpersonal and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical individuals. ­čôŹExcellent problem-solving and analytical skills, with a keen attention to detail. ­čôŹAbility to work independently and as part of a team in a fast-paced and dynamic environment. ­čôŹProficiency in using customer support software and tools for ticket management and communication (i.e. Intercom). ­čôŹProven ability to multitask and prioritize workload effectively. ­čôŹPatience, empathy, and a genuine passion for providing exceptional customer service. ­čôŹProactive approach to professional development, eagerness to embrace new challenges and learning opportunities.

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