Responsibilities

📍Complex Investigations: Conduct and manage end-to-end investigations into complex fraud cases, including those originating from customers, partner banks, and law enforcement agencies. Prepare detailed and comprehensive SARs and responses to law enforcement agencies for internal review and submission. 📍Client Collaboration & Oversight: Monitor fraud levels across our client portfolio. Collaborate directly with clients to enhance their fraud prevention controls, support the execution of remediation plans, and review the quality and effectiveness of their control changes. 📍Data Analysis & Intelligence: Work extensively with data to identify fraud trends, analyse case specifics, and draw insightful, evidence-based conclusions. Transform complex information into practical, actionable intelligence. 📍Governance & Process Improvement: Elevate our internal fraud case management. Contribute to the development of investigative procedures and best practices to improve the team's overall effectiveness and efficiency. 📍Stakeholder Engagement: Serve as a key contact for investigative matters, liaising with internal teams and external parties such as law enforcement and other financial institutions. Provide clear, concise updates and findings to relevant stakeholders.

What are we looking for

📍You will have worked in the FCA-regulated payments, e-money, crypto or banking sectors in the UK previously where you have gained at least 3-4 years proven experience in a senior fraud investigation or prevention role. 📍Deep practical expertise in conducting complex financial crime investigations and knowledge of key fraud typologies, such as APP scams, social engineering, and investment scams. 📍Ability to analyse and synthesise complex information and distill into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of management information insights, business solutions and decision-making. 📍Demonstrate a creative and innovative approach by finding different ways to look at problems and design novel solutions. 📍Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders. 📍Autonomous, pro-active and hands-on with the ability to prioritise and manage own work effectively. 📍Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment. 📍Strong written and verbal communication skills.

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