About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Key Responsibilities
šAtlassian Platform Ownership šLead the configuration, customization, and scaling of Jira, JSM, and Confluence. šDesign and maintain custom workflows, permission schemes, automation rules, and reporting. šImplement governance, security, and compliance best practices across the Atlassian platform. šDrive adoption of Atlassian best practices across the business. Service Management & Knowledge Management šConfigure and optimize JSM for incident, problem, change, and request management. šPartner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows. šDefine knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases.
Qualifications
š5+ years of hands-on experience administering Atlassian products in enterprise environments. šAtlassian Certified Professional in Jira Administration (Cloud or Data Center); additional certifications in Confluence and JSM preferred. šProven success in leading large-scale tool migrations and platform consolidations. šStrong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM. šExperience integrating Atlassian tools with collaboration and incident management platforms. šStrong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders.
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