Responsibilities:

📍Partner across the credit card organization to provide high value operations effectiveness insights, coordination of remediation of operational issues and project management support for critical program 📍Work with key vendors (Alloy and Corecard) on remediation of Credit Card issues 📍Develop and maintain Critical policies for operations including collections policies and other servicing policies 📍Develop and encourage business transformation efforts 📍Build productive and positive relationships across the organization at all levels to drive influence 📍Build productive and positive relationships across the critical vendors to drive influence 📍Provide leadership in solving problems, improving processes, and creating a better experience for the business

Qualifications:

📍5 years of experience in operations with a focus on consumer lending space. Specific Credit Card operations experience is a plus 📍Demonstrated success with business process improvement implementations 📍Excellent organizational, communication, collaborative, and interpersonal skills to foster respect and teamwork with internal and external partners 📍Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines 📍Willingness to learn, be hands on technically, and creative with problem solving

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