Responsibilities:

📍Respond to routine client inquiries and service requests with professionalism and accuracy. 📍Recommend appropriate solutions based on client needs and ensure proper documentation of interactions. 📍Escalate issues requiring risk assessment, exception handling, or detailed analysis through proper channels. 📍Stay informed by reading frequent updates and incorporating new information into live client interactions. 📍Ensure compliance with industry regulations, internal policies, and financial control procedures. 📍Demonstrate excellent attendance, reliability, and adherence to scheduled shifts, including weekends and holidays. 📍Build rapport and communicate effectively with clients, addressing concerns in plain language. 📍Embrace feedback and coaching to continuously improve performance. 📍Manage multiple tasks and navigate various systems during client interactions.

Minimum Qualifications:

📍High School Diploma, GED, or equivalent required. 📍Minimum 5 years of customer/client service experience, in a contact center or financial services environment. 📍Demonstrated ability to resolve client issues and recommend solutions with empathy and accuracy. 📍Strong communication skills and a dependable team-player attitude. 📍Intermediate proficiency with computers and modern technology platforms. 📍Ability to adapt quickly to new information and changing environments. 📍Passion for delivering excellent client service with integrity and a proactive approach.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.