About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing:
📍Monitor transactions and user behavior to identify and pre-evaluate suspicious activities both on and off the OKX platform. 📍Conduct on-chain analysis to track FIAT (traditional currency) and cryptocurrency flows and identify patterns associated with fraudulent behavior. 📍Review customer transactions to identify fraudulent activities such as account takeover, social engineering, friendly fraud, identity theft and similar acts/risks. 📍Pre-evaluate chargebacks / fraud claims and provide preliminary analysis on loss trends for further investigation. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud. 📍Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data. 📍Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management. 📍Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk, and prepare high quality documentation based on the steps taken (high level summary in an alert ticket and / or a comprehensive investigation report depending on the nature of the case). 📍Contact customers via phone and/or app and/or email to validate the transactions activities and account information. 📍Participate in the continuous improvement of fraud prevention and detection systems by staying updated with industry trends and technology advancements.
What We Look For In You:
📍Minimum degree in accounting, finance, business administration, criminology, or other disciplines. 📍At least 2 years of relevant fraud investigation experience. 📍Fraud detection, prevention, investigation and risk management experience in the crypto, banking, financial and/or fintech sector. 📍Strong ability to find fraud patterns, trends, and possess critical thinking skills. 📍Experience with different payment methods and platforms. 📍Ability to learn new technology tools quickly.
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