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Retention Lifecycle Manager
at Kraken
9 months ago | 1024 views | 4 applications

Retention Lifecycle Manager

Per year
$70,000 To $220,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The Opportunity

📍Assist the Director, Retention & Lifecycle in leading the strategy for lifecycle programs involving a mix of push, in-app, email, and SMS, delivering best-in-class member communications that increase activation, onboarding transactions, and other actions that improve client quality. 📍Build and execute complex User Retention (CRM) campaigns that guide clients to relevant products and services within Kraken 📍Conduct data analysis on campaign results, while using data to optimize and create operational plans 📍You will execute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the customer lifecycle 📍Own Lifecycle OKRs and metrics, with strong intuition and foresight to identify, size, and prioritize opportunities that inform a lifecycle roadmap to generate a meaningful contribution toward shared and team goals. 📍Partner with our Data Intelligence and Growth Analytics teams to ensure the team is equipped to measure and attribute impact across KPIs, informing future strategy and prioritization. 📍Continuously improve through an ongoing lifecycle experiment roadmap covering both short-term campaigns and long-term series, testing across incentives, creative, content, features, and cadence, deriving insights to tangibly impact initiatives across the org. 📍Additional duties and responsibilities as assigned / needed.

Skills you should HODL

📍8+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution (a particular focus on acquisition and/or onboarding experiences is a plus). 📍Extensive experience building and executing complex CRM campaigns with multiple stakeholders 📍Experience with CRM tools such as Salesforce, Braze, LeanPlum, and other campaign-building tools 📍Strong awareness of user operations (i.e. loyalty programs) 📍Advanced in Analytic tools such as Tableau, Looker, Great Plains, Big Query 📍You’re the antithesis of a lone wolf: you clearly communicate and involve stakeholders early and often and work to secure buy-in, address concerns, and incorporate feedback 📍You’ve got a couple of moonshot ideas for transforming marketing in crypto 📍In-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can do. 📍Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel).

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