What You Will Do

📍Helpdesk & User Support 📍Provide first- and second-line IT support to employees across a global, distributed team. 📍Manage and troubleshoot hardware, software, and network issues (Mac, SaaS tools such as Google Workspace, 1Password, Slack, printers, VPN, etc.). 📍Endpoint Administration and Access Control 📍Manage the MDM (Jamf) platform—device provisioning, policy configuration, compliance workflows, and automation. 📍Assist with deploying and monitoring security tools such as EDR, antivirus, disk encryption, patching, and access control. 📍Assist with compliance-related IT activities (device status, encryption, access control). 📍Onboarding, Offboarding, and Device Lifecycle 📍Own the end-to-end process for employee devices—including provisioning, shipping, MDM setup, maintenance, returns, and secure decommissioning. 📍Continuously improve and document onboarding/offboarding processes for consistency and security. 📍Office IT Infrastructure 📍Maintain Meraki networking, office wireless, Zoom Rooms, and A/V systems. 📍Documentation & Asset Management 📍Maintain IT documentation, inventory, and asset management, ensuring they are accurate and accessible. 📍Contribute to IT automation and process improvements where appropriate.

Who You Are

📍7+ years of hands-on IT support or systems admin experience, ideally in a high-growth, globally distributed company 📍Deep experience with macOS, Jamf, EDR, and general IT/Security services 📍Strong understanding of security practices and tools (e.g. EDR, A/V, encryption, MFA, best practices) 📍Experience managing common SaaS tools (Google Workspace, Slack, 1Password, etc.) and access provisioning 📍Strong communicator, able to support non-technical users and collaborate cross-functionally

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