Responsibilities

📍On a day-to-day basis, the Project Manager will be the primary point of contact for both Keyfactor and customer personnel for 12-16 enterprise implementation projects. Key responsibilities will include: 📍Building and tracking against Project scope and timeline 📍Coordinate and schedule meetings and working sessions for Keyfactor team members and customer contacts 📍Leading customer meetings via video and voice calls and driving active participation 📍Early identification of potential risks and serve as an escalation point for project problems 📍Ability to read and interpret contracts in order to meet the company’s legal obligations 📍Lead customer-facing interactions, primarily Teams/Zoom calls and via emails, on a daily basis 📍Consistently progress the project forward by working with client and internal resources 📍Prioritize and manage projects in order to utilize Delivery teams and their skillset efficiently 📍Deliver clear and concise communication both internally and with clients 📍Develop processes and procedures to create standards that allow for scalability 📍Assist in determining, and tracking towards, team KPIs 📍Act and speak on behalf of the company, making autonomous decisions 📍Maintain customer satisfaction throughout the engagement, resulting in a referenceable account 📍Primary point of contact for approximately 12-16 enterprise projects simultaneously 📍Report and escalate to management, as needed 📍Keep project data up to date in Salesforce and project management tools

Skills and Qualifications

📍Excellent written, verbal, and interpersonal communication skills 📍Excellent time management, project management, and prioritization skills 📍Exceptionally detailed oriented 📍Takes pride in delivering a quality experience and high-value services 📍Naturally works with a sense of urgency and is driven to move projects forward by motivating and inspiring others to meet commitments and deadlines 📍Ability to lead and develop Project Management Best Practices 📍Strong understanding of technology such as software, networking, and system development 📍Experience managing/interacting with 3rd-party reseller/providers 📍Preferred: Working knowledge of Salesforce and Project Management tools 📍Preferred: Previous experience management/coordinator for professional services program