About the company
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Job Summary
What youâll do
📍Lead and manage end-to-end operational processes supporting Robinhoodâs crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations. Partner closely with Product, Engineering, Compliance, and Customer 📍Experience teams to design, launch, and continuously improve operational workflows that support both new and existing crypto features. 📍Serve as a key liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers. 📍Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development 📍Proactively identify process gaps, pain points, and inefficiencies across the crypto product lifecycleâand implement improvements through automation, enhanced tooling, or revised procedures. 📍Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance.
What you bring
📍Bachelorâs degree or equivalent practical experience. 📍3+ years of experience in program or project management, product operations, risk management, or a related fieldâideally within the cryptocurrency or broader fintech industry. 📍Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape. 📍Exceptional organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones. 📍Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution. 📍Resourcefulness and agility in fast-paced, entrepreneurial environments 📍Excellent communication and interpersonal skills
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.