What you’ll do

📍Lead and manage end-to-end operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations. Partner closely with Product, Engineering, Compliance, and Customer 📍Experience teams to design, launch, and continuously improve operational workflows that support both new and existing crypto features. 📍Serve as a key liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers. 📍Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development 📍Proactively identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures. 📍Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance.

What you bring

📍Bachelor’s degree or equivalent practical experience. 📍3+ years of experience in program or project management, product operations, risk management, or a related field—ideally within the cryptocurrency or broader fintech industry. 📍Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape. 📍Exceptional organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones. 📍Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution. 📍Resourcefulness and agility in fast-paced, entrepreneurial environments 📍Excellent communication and interpersonal skills

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.