About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases. 📍Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization. 📍Design multi-level intent routing, classifier training, and fallback strategies. 📍Building dialogue quality evaluation systems. 📍Drive automated bad-case discovery, A/B testing, and continuous iteration loops. 📍Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.
What We Look For In You
📍PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience. 📍Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies. 📍Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments. 📍Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation. 📍Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.). 📍Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
