The Opportunity

📍Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world 📍Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care 📍Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings 📍Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives 📍Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment 📍Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead 📍Wellness: Take care of your health through the various benefits available via our dedicated team 📍Equipment will be provided

Skills you should HODL

📍Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients 📍Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base 📍Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time 📍Language Proficiency: Fluent in English and either Spanish or French (bonus) 📍Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading 📍Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients 📍Effective Communication: Excellent communication skills 📍Adaptability: Ability to thrive in a fast-paced environment