You will:

📍Diagnose issues customers are experiencing with Shakepay 📍Communicate clearly and thoughtfully with our customers 📍Have 1+ year of experience in customer support 📍Have a thorough understanding of our products, features, and processes 📍Collaborate with other team members to resolve customer inquiries 📍Relay feedback about the customer’s experience to other teams Assist with KYC (account verification) requests 📍Review documents submitted for customers to regain access to their account 📍Demonstrate care and empathy while engaging with customers 📍Engage with customers directly via chat and email 📍Attend training sessions and other meetings with the customer support and operations teams 📍Communicate and interact with other teams through Slack and Google Meet 📍Approving e-Transfer accounts, replay pending e-Transfers 📍Execute various types of actions to ensure the proper flow of crypto transactions 📍Identify and escalate unusual account activity to the fraud or compliance teams

Schedule:

📍We expect people in this role to be available for 20 hours per week for the first 4-6 weeks of the contract. 📍After the first 4-6 weeks, we will offer shifts based on capacity needs 📍You will be scheduled for a minimum of 8-12 hours per week 📍More shifts will be available based on coverage and capacity needs 📍Shifts may end as late as 12:00am EST

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.