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Gate.io
Payment Operations Associate
6 months ago | 188 views | 15 applications

Payment Operations Associate

Full-time
Remote
Per year
$76,000 To $92,000

About the company

Gate.io is a well-established cryptocurrency exchange for experienced traders looking to buy lesser-known cryptos. It has over 1,300 available cryptos and also offers advanced trading features such as margin trading in some countries

Job Summary

What you will be doing:

📍Assist in daily operations of Gate Card products. 📍Handle business partner's requests and follow up with internal requests to business partners. This involves working closely with internal business, finance, compliance, and customer service teams for operational issues of existing partners. 📍Monitor customer-related requests on a day-to-day basis and provide ad-hoc summaries and handling procedures. 📍Monitor and raise customer-related incidents and organize communication with users. 📍Draft and update customer-facing materials on the website, including banners, user guides, and product descriptions. 📍Monitor marketing and campaign-related operational issues, including data tracking and customer communication. 📍Identify and suggest improvements to current operational processes.

Who are we looking for:

📍3+ years of Payment or Card operations, customer service, or related experience. 📍Payments and Fintech experience preferred. 📍Fluent in English and Mandarin, ability to use both languages in professional settings. 📍Strong analytical and problem-solving skills. 📍Excellent communication and interpersonal abilities. 📍Detailed-oriented with a high level of accuracy. 📍Interest in cryptocurrency.

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