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Partner Support Engineer
almost 2 years ago | 1182 views | 3 applications

Partner Support Engineer

Per year
$40,000 To $150,000

About the company

Metaplex Studios Metaplex Studios is the official standard for Solana NFTs and the largest NFT ecosystem in the world. In less than one year since launch, we have experienced massive growth with over 18 million NFTs created using the Metaplex protocol, facilitating over $3 billion in commerce for developers and creatives of all kinds. Solana’s energy efficiency, low cost, and fast transaction speeds provide a unique opportunity now to build a future for NFTs as the infrastructure for an increasingly broad scope of use cases; it has already been used for over 85k projects in gaming, arts & collectibles, marketplaces, developer tools, and more. On a mission to empower creators, Metaplex champions a world full of diverse perspectives, creativity and art. For this to be possible, creators must have increased access to their audience, powerful tools that are easy to use, and be able to retain more financial benefits from the sales and use of their work. We believe tokens and blockchain technology are a critical tool for this purpose. For more information, visit

Job Summary

About This Role:

This role sits within the Engineering organization and is tethered to serving high value partners’ technical needs. The partnerships team and you will be laser focused on informing and driving product adoption across priority partner segments. You will be the face of Metaplex to an ecosystem of creative, media and technology entities looking to web3 solutions in order to grow their businesses. You will have the opportunity to build long-lasting relationships with a portfolio of partners, and to apply and hone business skills in an entrepreneurial environment. You'll work on negotiating agreements with partners, as well as managing highly strategic projects cross-functionally with colleagues across multiple disciplines, to ensure our partners are positioned for success via Metaplex’s products and services.

What You'll Do: Build and improve solutions in collaboration with engineering, product, and cross functional partners Identify and surface insights using metrics on product usage to increase adoption and provide new solutions that address the needs of our partners Build productive relationships with our partners, and independently resolve complex technical and business needs while contributing to partner documentation Deliver high-quality project, integration, and partner engagements, while influencing product roadmap to meet the business needs Guide workflow changes, and gain consensus from stakeholders while driving toward solutions Respond and maintain effective communication with industry partners and internal stakeholders Work with partners to develop a long- term strategic plan, grounded on business objectives, and manage partners during integrations with Metaplex’s platform products and ensure value creation Represent Metaplex and our products, APIs and tools in partner meetings and industry events (e.g. Hackathons) Understand organizational structure and cross functional team dynamics and is able to get support from those teams as needed Build and manage strong working relationships with technical counterparts Mentor and share knowledge with peers, creating positive atmosphere amongst team

Requirements What You'll Need: Experience building with the Metaplex technical stack or interacting with the Metaplex developer community Experience designing and proposing technical solutions to customers Experience designing and building prototypes or scripts Position includes 15% domestic and/or international travel Bonus: experience building production grade software, apps or APIs in JavaScript/TypeScript or Rust Bonus: experience building smart contracts or on-chain programs

Benefits Competitive compensation Medical, dental and vision coverage, paid 100% by Metaplex. $4k stipend for technology. Fully remote organization. We welcome qualified candidates of all races, creeds, genders, sexuality, and metaverses to apply.

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