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Figure
Operations Training Specialist
at Figure
2 months ago | 72 views | 1 applications

Operations Training Specialist

Full-time
Charlotte

About the company

About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!

Job Summary

What You’ll Do

📍Collaborate with key stakeholders and subject-matter experts to define training objectives, content, and performance outcomes for successful implementation. 📍Conduct comprehensive needs assessments to identify training gaps and align training initiatives with organizational objectives. 📍Develop training materials and curriculum, including participant guides, facilitator guides, presentations, and e-learning modules incorporating multimedia elements, simulations, and real-life scenarios to enhance effectiveness. 📍Utilize instructional design principles and adult learning theories to create engaging and interactive training experiences. 📍Facilitate training sessions, both in-person and virtual, using a variety of training techniques and methodologies, and adapt where appropriate. To include, developing and administering assessments, surveys, and other evaluation tools to measure effectiveness. 📍Remain current on all operational changes and update the knowledge management database. In doing so, updating staff and identifying training needs based on those, as appropriate. 📍Communicate regularly with stakeholders to provide updates, gather feedback, and address any training-related issues. 📍Manage multiple training projects simultaneously, including timelines, resources, and deliverables. 📍Stay updated with emerging trends and technologies in learning and development. 📍Leverage learning management systems (LMS), authoring tools, and other digital platforms to assign, deliver and track training activities for all Figure employees. 📍Continuously improve training programs based on evaluation results and industry best practices 📍Foster a positive and inclusive learning environment, encouraging participation and knowledge sharing amongst participants and team. 📍Work with the team to implement and optimize training technologies as needed. 📍All other duties and responsibilities, as assigned.

What We Look For

📍Bachelor's degree in Instructional Design, Education, Human Resources, or a related field (or equivalent experience). 📍Minimum of two years of corporate training, instructional design, or related roles. 📍Proven track record in designing and delivering effective training programs in various formats. 📍Strong understanding of instructional design principles, adult learning theories, and training evaluation methodologies. 📍Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences. 📍Proficiency in using e-learning authoring tools, multimedia software, and learning management systems. 📍Strong project management skills, with the ability to manage timelines, resources, and stakeholders. 📍Analytical mindset, with the ability to collect and analyze training data to inform decision-making. 📍Remain intimate with the Operations processes and expectations, including shadowing agents, joining regular cadences, and assisting on the floor as assigned. 📍Strong written and verbal communication skills, with attention to detail. 📍Collaborative mindset and ability to build relationships with stakeholders at all levels. 📍Ability to be onsite at least two business days each week.

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