About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What you’ll do
📍Provide exceptional customer service to both internal and external customers 📍Partner with Customer Operations to ensure a smooth post-close mortgage process 📍Be process-focused and continuously look for opportunities for improvements and efficiencies. 📍Review original closing documents to ensure they were properly executed 📍Monitor closing packages and/or check credit packages into the proprietary system that were received for shipping 📍Follow up on, review, and/or request corrections on all trailing documents 📍Obtain and submit supporting documentation to clear any recording needs and errors 📍Cure exceptions by contacting Settlement agents, Borrowers, and other third-party vendors 📍Register loans with MERS/DART within the required turn times and transfer as appropriate on service release loans 📍Monitor, track, and process mortgage assignments from our partners. 📍Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts to ensure accuracy and clarity. 📍Audit files and reporting according to guidelines, and report out recurring issues and trends to management. 📍Ability to secure a notary license 📍Other Duties as assigned
What we look for:
📍1+ year of administrative and/ or customer-facing experience.
📍Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines.
📍Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines.
📍Exceptional customer service skills to work with external customers
📍Ability to organize and manage a large pipeline of loans.
📍Analytical skills and drive to look for process improvements and ways to digitize and automate processes.
📍Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
