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Onsite Support Engineer
at D-ploy
2 months ago | 210 views | Be the first one to apply

Onsite Support Engineer


About the company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Job Summary

Tasks and Responsibilities

📍Maintain the integrity of all computer workstations and associated software within the organization 📍Act as the main point of contact for employees who are experiencing computer issues 📍Ongoing maintenance and future planning needs of the company's desktop infrastructure 📍Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency 📍Evaluate applications and software patches for desktop applications to see if they will solve desktop issues 📍Resolve software, hardware and device issues reported by the end users 📍Installation, configuration and ongoing usability of desktop hardware and software 📍Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD 📍Work with the project management team on PC builds and network equipment deployments 📍Troubleshoot PC connectivity issues 📍Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system 📍Remote access solution (VPN) implementation and support 📍Document and update the local client environment 📍Escalate service issues when required 📍Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages 📍Monitor network performance for availability, utilization and latency. 📍Take the appropriate measures to resolve throughput issues, escalating to the support team as required 📍Advise and train staff on computer operations and software applications 📍New staff on-boarding participation


📍Understanding of Information Technology; trends, products and solutions 📍1+ years of experience in a similar position in 1st / 2nd level IT Service Desk/Desktop Support 📍Customer focused with a passion and drive for customer satisfaction and delivering business values 📍Friendly, supportive and flexible personality with quick learning ability 📍Solid problem solving and analytical skills 📍Ability to work independently as well as willing to follow directions and best practices 📍Great communication and interpersonal skills Good team player with planning and organizing skills 📍ITIL certification is an advantage 📍Fluent English (written and verbal) required, fluent Dutch desired 📍Candidates have to declare Criminal record extract not older than three months

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