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CleanSpark
Onsite Desktop Support Specialist
8 months ago | 762 views | Be the first one to apply

Onsite Desktop Support Specialist

Full-time
Las Vegas

About the company

CleanSpark is a sustainable bitcoin mining and energy technology company that is solving modern energy challenges. LEARN MORE ABOUT OUR MISSION Bitcoin Operations CLSK Earnings News Releases Bitcoin Operations CLSK Earnings News Releases

Job Summary

Responsibilities

📍Provide technical support for Windows and Mac desktop devices, including troubleshooting, installation, and updating of hardware and software. 📍Troubleshoot connectivity and access issues for SaaS applications like NetSuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry, etc. 📍Resolve issues related to network connectivity, including but not limited to Wi-Fi, LAN/WAN, and VPN configurations. 📍Comply with and enforce SOX policies and procedures, maintaining documentation and logs for audits. 📍Support mobile devices, including configuration and troubleshooting of Android and iOS devices. 📍Execute preventive maintenance, including patch management and updates, to ensure the security and reliability of systems. 📍Perform user account management tasks, including password resets and permissions adjustments, in accordance with IT security policies. 📍Conduct remote troubleshooting using tools such as TeamViewer, RDP, and SSH. 📍Engage in physical installation and setup activities, including ergonomic solutions in cubes and desks, cabling, hardware installations, and more. 📍Contribute to inventory management by meticulously tracking hardware and software assets; maintain a clean and organized IT storage area. 📍Collaborate in the ongoing maintenance of the Corporate IT directory, ensuring it remains current and well-organized. 📍Occasional travel to mining sites to provide system setup, troubleshooting, and other IT support as needed. 📍Oversee the configuration of all conference rooms, providing troubleshooting support as required. 📍Offer training and support to users on an as-needed basis

Qualifications

📍Bachelor’s degree in Computer Science, Information Technology, or related field preferred 📍A minimum of 3-5 years of experience in a desktop support role or similar position 📍Preferred certifications: 📍Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation 📍Strong knowledge of Windows and Mac operating systems 📍Familiarity with SaaS tools (Netsuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry) 📍Basic understanding of networking technologies, including DNS, DHCP, and subnetting 📍Familiarity with SOX Compliance procedures and best practices 📍Ability to engage in physically demanding tasks, including lifting objects up to 50 lbs. 📍Willingness to travel occasionally to mining sites within the US 📍Excellent written and verbal communication skills 📍Strong analytical and problem-solving abilities 📍A strong team player mentality is a must.

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