Responsibilities

📍Provide technical support for Windows and Mac desktop devices, including troubleshooting, installation, and updating of hardware and software. 📍Troubleshoot connectivity and access issues for SaaS applications like NetSuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry, etc. 📍Resolve issues related to network connectivity, including but not limited to Wi-Fi, LAN/WAN, and VPN configurations. 📍Comply with and enforce SOX policies and procedures, maintaining documentation and logs for audits. 📍Support mobile devices, including configuration and troubleshooting of Android and iOS devices. 📍Execute preventive maintenance, including patch management and updates, to ensure the security and reliability of systems. 📍Perform user account management tasks, including password resets and permissions adjustments, in accordance with IT security policies. 📍Conduct remote troubleshooting using tools such as TeamViewer, RDP, and SSH. 📍Engage in physical installation and setup activities, including ergonomic solutions in cubes and desks, cabling, hardware installations, and more. 📍Contribute to inventory management by meticulously tracking hardware and software assets; maintain a clean and organized IT storage area. 📍Collaborate in the ongoing maintenance of the Corporate IT directory, ensuring it remains current and well-organized. 📍Occasional travel to mining sites to provide system setup, troubleshooting, and other IT support as needed. 📍Oversee the configuration of all conference rooms, providing troubleshooting support as required. 📍Offer training and support to users on an as-needed basis

Qualifications

📍Bachelor’s degree in Computer Science, Information Technology, or related field preferred 📍A minimum of 3-5 years of experience in a desktop support role or similar position 📍Preferred certifications: 📍Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation 📍Strong knowledge of Windows and Mac operating systems 📍Familiarity with SaaS tools (Netsuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry) 📍Basic understanding of networking technologies, including DNS, DHCP, and subnetting 📍Familiarity with SOX Compliance procedures and best practices 📍Ability to engage in physically demanding tasks, including lifting objects up to 50 lbs. 📍Willingness to travel occasionally to mining sites within the US 📍Excellent written and verbal communication skills 📍Strong analytical and problem-solving abilities 📍A strong team player mentality is a must.