About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Own and manage relationships with offshore BPO partners, ensuring clear alignment on performance goals, operational expectations, and contract terms. 📍Conduct regular business reviews, performance check-ins, and site visits to build trust and drive accountability. 📍Monitor BPO partner performance through metrics like handle time, SLA adherence, quality scores, CSAT, and compliance. 📍Identify gaps and partner with vendor leadership to implement solutions that drive continuous improvement and service consistency.
What We Look For
📍BA/BS from an accredited university (preferred). 📍2+ years of leadership experience, with a focus on call center or customer operations. 📍1+ years of experience managing third-party vendors or offshore BPO operations. 📍Strong background in performance management, service delivery, and SLA enforcement. 📍Previous experience in financial services, mortgage, or tech support preferred. 📍Excellent communication, negotiation, and vendor engagement skills. 📍Experience navigating compliance, data security, and regulatory frameworks in an operational setting. 📍Ability to travel internationally.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
