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D-ploy
Microsoft Competence Center Senior Agent
atĀ D-ploy
3 months ago | 137 views | Be the first one to apply

Microsoft Competence Center Senior Agent

Full-time
Prague

About the company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customerā€˜s IT productivity and contribute to the organizationā€™s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Job Summary

Task and Responsibilities:

šŸ“Competency Assessment: Evaluate and assess the current competency levels of our team members in various Microsoft Office apps. šŸ“Training and Development: Develop and execute training materials and learning paths to enhance the skills and knowledge of our employees. šŸ“Technical Support: Act as a subject matter expert and provide warm hand over from our Service Desk team members when they encounter complex issues or need assistance with Microsoft-related queries. šŸ“Develop and Assist: Support end users with creating customized process flows and applications through PowerApps and PowerAutomate šŸ“Documentation: Create and maintain documentation, best practices, and knowledge base articles related to Microsoft Office for internal reference. šŸ“Analyze and Report: Support end users with advanced Excel analytics and Power BI queries. Set up customized reports via Power BI. šŸ“End user knowledge: Produce a monthly newsletter offering advice to some of the common solutions. Prepare end user focused training materials for all MS Office applications.

Requirements

šŸ“Language skills: fluent German and English, other languages are advantage šŸ“Senior expertise in MS Office suite with main focus on Excel, PowerPoint, Power BI, Power Apps and Power Automate šŸ“Strong problem solving/analytical abilities šŸ“Good communication skills šŸ“Attention to detail and ability to multi-task šŸ“Ability to work independently and effectively šŸ“Readiness to follow direction and best practices šŸ“Planning and organizing skills šŸ“Team player and supportive personality šŸ“Candidates have to declare Criminal record extract not older than three months

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