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Anchorage Digital
Member of Client Experience CXM
2 months ago | 112 views | 3 applications

Member of Client Experience CXM

Full-time
United States

About the company

Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn. We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.

Job Summary

Technical Skills:

📍Is developing professional expertise and increasing technical knowledge with guidance from more experienced team members. 📍Applies concepts, knowledge and implements Anchorage policies and procedures to resolve a variety of issues 📍Complexity and Impact of Work: 📍Apply judgment in selecting methods and techniques for obtaining solutions with limited information, and evaluate the right course of action. 📍Work autonomously, define priorities under broad direction and applies problem solving skills. Work review is only required at critical points. 📍Be directly responsible for the entire lifecycle of a project, process or task, including planning and design, execution, and deployment. 📍Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. 📍Normally receive little instruction on day-to-day work and general instructions on new assignments. 📍Participate in the hiring process by submitting referrals, conducting interviews, meeting candidates, attending recruiting events or presenting externally. 📍Organizational Knowledge: 📍Be aware of the strategy of Anchorage and is considered when defining the planning and goals of the team. 📍Understand how the company’s priorities relate to their own area of work, and clearly communicate the ‘why’ behind the work. 📍Communication and Influence: 📍Listen and speak properly with other team members, be able to clearly communicate the status of work and proactively share information that impacts other colleagues, manager, and team managers or leads. 📍Contribute actively to team activities and be a team player. 📍Build productive internal and external working relationships.

You may be a fit for this role if you have:

📍General understanding of anti-money laundering concepts, and why they’re important. 📍Knowledge of institutional client onboarding, lifecycles, and structures. 📍Knowledge of crypto, but strong desire to improve knowledge. 📍Capability of operating in a fast-paced environment with autonomy. 📍Able to face off directly with clients and internal stakeholders to reach resolution. 📍The ability to work collaboratively with Sales & RMs throughout the client lifecycle. 📍Experience working with customers to address and resolve questions or challenges

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