About the company
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
Job Summary
Role
📍We are looking for a Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists. You will:
📍Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts.
📍Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
📍Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
You
📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍As our next Manager, Fraud Operations you have: 📍5+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup 📍Experience leading and mentoring teams of Fraud, risk management, and/or operations specialists. 📍Comfort dealing with data and analytics, including the ability to proactively identify trends in key performance metrics for your team. 📍Demonstrated strong cross-functional collaboration abilities in high-pressure and fast-paced environments.
