Responsibilities

📍Applying key regulatory requirements applicable to deposit products (e.g. Reg E, UDAAP/UDAP/Marketing, and Privacy) to analyze, review and respond to consumer complaints timely and within formalized complaints management framework 📍Proactively identify potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiencesIdentify opportunities for enhancing policies, procedures, terms and conditions, agreements and other member-facing collateral and work with stakeholders to implement improvements 📍Collaborate with the Chargeback Team and Operations Team to open, document, resolve and validate formal issues using the issues management framework and standards Coordinate with subject matter experts to draft and update risks and controls across the product suite 📍Assist the Compliance team with annual risk assessments and regular reporting 📍Assist all team members by independently taking on special projects and completing and meeting the teams' goals 📍Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews

Requirements

📍5+ years of experience with working in consumer compliance, audit or other governance functions with a deep knowledge of risk and controls and banking regulations, specifically Regulation E, UDAAP/UDAP/Marketing, and Privacy In-depth knowledge of regulatory, risk, governance and infrastructure challenges with regards to potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiences 📍Strong communicator and internal relationship builder, collaborating cross functionally

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