Key Responsibilities:

📍Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services. 📍Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue. 📍Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication. 📍Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams. 📍Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention. 📍Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings. 📍Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

📍Minimum of 3 years experience in key account management or a related role in web3. 📍Understanding of web3 infrastructure, especially pertaining to the RaaS business. 📍Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles. 📍In-depth understanding of Rollups. 📍Experience with CRM software like Hubspot. 📍Excellent communication and interpersonal skills. 📍Problem-solving mindset with a focus on customer satisfaction. 📍Bonus: Coding Experience.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.