Some of your key responsibilities in this role will include:

📍Regularly updating and refining our internal knowledge base to ensure all information is current and comprehensive. 📍Crafting and revising Help Centre articles to address user needs, ensuring clarity, and enhancing user understanding. 📍Managing and updating saved replies to ensure consistency, accuracy, and efficiency in customer communications. 📍Collaborating with the Customer Support and Product team to update content across automated agents, Help Centre, and other digital touchpoints. 📍Engaging in continuous learning to stay ahead of product updates, industry trends, and content best practices.

To be successful you will have:

📍A foundational understanding of content design, with a keen eye for detail and a passion for clarity. 📍Eagerness to learn and adapt in a fast-paced environment. 📍Excellent writing and editing skills, with an ability to convey complex information in an easy-to-understand manner. 📍An inclination for teamwork and collaboration, capable of working harmoniously with different departments. 📍A proactive approach to problem-solving, always seeking innovative solutions to enhance user understanding and engagement. 📍Willingness to learn about cryptocurrency and stay updated on industry trends, new cryptocurrencies, and changes in regulations.