WHAT YOU’LL DO:

Drive Ripple’s IT support efforts for the US, in particular our Miami office Own and be responsible for all things IT and AV for the local office, from networking and video conferencing to purchasing and inventory. Provide front-line IT support to employees via walk-ups, tickets, and chats Provide “white glove” support for executives and executive assistants Provide emergency on-call support outside of business hours Work closely with global IT Team members across time zones to provide 24/7 “follow the sun” support Monitor, troubleshoot, and repair IT hardware and software Deploy and retrieve computer hardware within offices or remotely by shipping Guide new employees through our new hire IT process Operate and troubleshoot AV systems for meetings and events Teach employees how to use our IT systems Maintain accurate ticketing and asset management records Write and update technical documentation for end users and the IT team

WHAT WE’RE LOOKING FOR:

2+ years experience providing IT support in a corporate environment Highly disciplined and productive when working independently without in-person supervision Reliable self-starter that takes initiative to identify problems and develop solutions to get things fixed Superior follow-through on completing tasks, making sure nothing is missed Has used and managed enterprise ticketing systems such as Jira, Freshservice, etc. Ability to support and troubleshoot Macs, Windows, and iOS in a business environment Experience supporting and troubleshooting Google Workspace (G Suite), MS Office, Okta, Slack and other common SaaS services Experience supporting and troubleshooting Zoom and conference room AV equipment Clear understanding of how to address common network issues in a corporate network environment Understands the importance of collaborating and working with Executives and Executive Assistants Knowledge of basic information security principles and best practices

NICE TO HAVE:

Freshservice Jira Confluence Jamf WebEx Android Chrome OS