Responsibilities

📍Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior. 📍Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience. 📍Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements. 📍Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement. 📍Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets. 📍Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements. 📍Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries. 📍Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs. 📍Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns. 📍Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions. 📍Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout. 📍Partner with marketing and community teams on regional campaigns, payment method expansion, and user education. 📍Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

Requirements

📍Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field. 📍2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms. 📍Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors. 📍Analytical mindset with proficiency in Excel, SQL, or data visualization tools. 📍Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership. 📍Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese or Chinese) would be an advantage.

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