About the company
Our services encompass an integrated and comprehensive proprietary approach for catering to the unique objectives and circumstances of foreign institutions, small and medium-sized enterprises and accredited investors in Singapore.
Job Summary
Job Description
šProvide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction. šAssist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude. šCommunicate effectively with a diverse range of users and peer groups across different disciplines. šEnforce IT policies and influence users to adhere to established standards. šKeep employees informed about IT-related progress, issues, and improvements. šConduct root cause analysis and actively share knowledge with global colleagues. šSupport network and regional systems for process automation and local databases. šWork on-site projects, ranging from infrastructure upgrades to core service changes.
Requirements
šDegree in a related field with Cisco Associate certified (CCNA). šMinimum 8 years of technical IT Support (level 2) experience. šProven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365. šGood end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV. šExperience in managing manufacturing site control room systems and troubleshooting hardware issues. šExperience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
