About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the worldās relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. Weāve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You will:
šPlan, execute, and evaluate results of quality audits/reviews and control/operational integrity initiatives šLead the Quality Management Teamās focused review and internal controls assurance, testing assurance, technology/systems assurance, and external and regulatory audit management šLead a team responsible for developing processes for identifying emerging trends through data gathering and analysis šUse your deep understanding and ability to innovate to envision and execute on programs covering customer experience quality, procedural and compliance adherence and quality, and decision and outcome accuracy and quality šInfluence and collaborate with stakeholders across Support, Risk Operations, Legal, Compliance, and Product šOwn decision-making on complex trade-offs that balance the customer experience, operational scalability, and business impact. šBe driven by Blockās purpose of economic empowerment
Qualifications
šYou Have: š15+ years of audit (internal and/or external), quality assurance/review, internal controls and assurance, risk management, corporate governance, compliance and/or related experience with a strong preference for experience in banking and/or financial services š10+ years of experience in banking and/or financial services and scaled customer support or call center experience with a deep understanding of operations functions and quality management concepts š10+ years of people leadership experience with experience managing managers and multiple sub-teams šExperience in executing internal investigations and reviews, with a focus on internal, financial and operational controls and processes šRich background in client management, data analysis, and resource management and in building executive level partnerships with global outsourcers šExperience leading and managing a high performing, high impact team that consistently delivers with a preference for leadership experience in the regulated financial services industry
