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Polygon Labs
Head of Solutions Engineering
7 months ago | 548 views | Be the first one to apply

Head of Solutions Engineering

Full-time
Remote

About the company

Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.

Job Summary

Key Job Responsibilities

📍Own technical delivery across the entire lifecycle of a project from pre-commitment to implementation to live support. 📍Provide strong leadership and mentorship to a team of Sales Engineers and Solutions Architects, fostering a high-performance culture and promoting collaboration. 📍Drive continuous improvement in solution engineering processes, methodologies, and tools. 📍Work closely with the business development team to understand project requirements, pain points, and business objectives, and translate them into effective solution strategies. 📍Lead the design and development of comprehensive technical solutions that address the challenges of builders developing on Polygon technologies and align with our product offerings. 📍Ensure the successful delivery of solutions, overseeing project scoping, resource allocation, timelines, and quality assurance. 📍Act as a trusted advisor to key projects, providing technical expertise, understanding their business needs, and presenting solutions effectively. 📍Partner with the business development team to deliver the following, but not limited to, solution presentations, demonstrations, and proposal development. 📍Maintain strong relationships with existing projects, driving high satisfaction, retention, and identifying opportunities for upselling or cross-selling. 📍Partner with Product Development teams to provide insights from projects, feedback, and recommendations for product enhancements or new features. 📍Work closely with the Partner Success team to ensure smooth handoff of solutions and provide ongoing support when needed. 📍Collaborate with Marketing teams to develop compelling collateral, case studies, and thought leadership content. 📍Stay abreast of industry trends, emerging technologies, and competitive landscape in the solutions engineering domain. 📍Utilize market insights to identify new business opportunities and provide strategic recommendations to senior leadership.

Key Job Responsibilities

📍Own technical delivery across the entire lifecycle of a project from pre-commitment to implementation to live support. 📍Provide strong leadership and mentorship to a team of Sales Engineers and Solutions Architects, fostering a high-performance culture and promoting collaboration. 📍Drive continuous improvement in solution engineering processes, methodologies, and tools. 📍Work closely with the business development team to understand project requirements, pain points, and business objectives, and translate them into effective solution strategies. 📍Lead the design and development of comprehensive technical solutions that address the challenges of builders developing on Polygon technologies and align with our product offerings. 📍Ensure the successful delivery of solutions, overseeing project scoping, resource allocation, timelines, and quality assurance. 📍Act as a trusted advisor to key projects, providing technical expertise, understanding their business needs, and presenting solutions effectively. 📍Partner with the business development team to deliver the following, but not limited to, solution presentations, demonstrations, and proposal development. 📍Maintain strong relationships with existing projects, driving high satisfaction, retention, and identifying opportunities for upselling or cross-selling. 📍Partner with Product Development teams to provide insights from projects, feedback, and recommendations for product enhancements or new features. 📍Work closely with the Partner Success team to ensure smooth handoff of solutions and provide ongoing support when needed. 📍Collaborate with Marketing teams to develop compelling collateral, case studies, and thought leadership content. 📍Stay abreast of industry trends, emerging technologies, and competitive landscape in the solutions engineering domain. 📍Utilize market insights to identify new business opportunities and provide strategic recommendations to senior leadership.

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