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Head of Operations
about 1 month ago | 205 views | 2 applications

Head of Operations

Hong Kong

About the company

OneDegree (“The Group”) is a new generation of InsurTechs that is reimagining the industry with design and digital innovation. The Group’s mission is to set new standards for insurance that puts customers first. OneDegree Hong Kong Limited ("OneDegree Hong Kong”), a subsidiary of the Group, is among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. OneDegree Hong Kong prides itself on providing breakthrough innovations in products and services, with measurable benefits in the scale of 10x, powered by its digital platform. OneDegree Global (SG) Pte. Ltd. (“OneDegree Global”) is a technology company that offers enterprise-grade insurance core system and cyber security solutions. OneDegree Global works with insurers and other industry leaders across Asia, enabling them to accelerate digital transformation and deliver brand-new customer journeys. The company is ISO 27001 certified. Founded in 2016, OneDegree has raised more than US$30 million and is backed by renowned investors including BitRock Capital, Cyberport Macro Fund and Cathay Venture.

Job Summary

What you will be doing:

📍Collaborate with the CE and executive team in setting and driving the company vision, mission, values and strategies. 📍Lead the insurance operations functions to support the general insurance business of the company. 📍Operations functions include customer service, policy administration and claims. 📍Work with technology teams to design and implement operation innovations and automations 📍Monitor day-to-day operations and efficiency 📍Forecast and plan operation resources, to meet the business needs 📍Lead the operation teams to create new operation flows to support new products 📍Review and improve operation flows and efficiency Finance and/or actuarial may also report to the COO, if the COO possesses the relevant experience.

What we are looking for:

📍Bachelor’s degree holder in any discipline 📍At least 7 years of general insurance personal line experience; more than 5 years in insurance operations in either customer service, policy administration or claims 📍Experience in commercial line products is a plus 📍Experience in Finance and/or actuarial is a plus 📍Strong analytical, problem solving and communication skills 📍A team player, with excellent leadership and management skills 📍Constantly looking for improvements, willing to challenge BAU and experiment new operation flows 📍Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua) Strong PC skills

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