About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍Manage customers' fiat currency deposits and withdrawals on the exchange platform, ensuring seamless movement of funds in and out of the exchange 📍Reconcile daily fiat balances between the exchange system and bank accounts 📍Resolve customer inquiries related to payment processing 📍Analyse and highlight exceptional items related to settlements and collaborate with cross functional teams and banking partners to resolve the issues in a timely manner 📍Support future development efforts by testing new product offerings 📍Provide performance reports and analysis with metrics for assessing performance and improvements 📍Support the accounting team with reconciliations and other payment-related activities 📍Review settlement operations and suggest areas of improvements and automations
What We Look For In You
📍Bachelor's degree in Finance, Accounting or a related field. 📍At least 6 years of experience in payment operations, preferably in cryptocurrency, banking, payment services, or fintech industries 📍Proficient in financial reconciliation and accounting principles 📍Strong attention to detail and ability to work with large data sets 📍Excellent problem solving skills and ability to work under pressure 📍Familiarity with AML/KYC regulations and compliance procedures is a plus
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