What You’ll Be Doing

📍Lead and Scale the Team: Lead, manage, and develop a team of approximately 20 Compliance Operations officers. You will set clear performance metrics, implement QA loops, and ensure appropriate coverage across time zones to maintain high operational standards. 📍Own Operational Workflows & SLAs: Oversee all compliance operational workflows, including onboarding, transaction monitoring, and internal tickets. You will define and monitor SLAs, ensuring that high-risk and regulator-linked cases are prioritized and resolved efficiently. 📍Manage Partner RFIs: Act as the operational owner for AML/Fraud RFIs from banks, card issuers, and payment processors. You will standardize response frameworks and coordinate with Legal and Product to ensure requests are handled accurately and within agreed timelines. 📍Drive Fraud & AML Controls: Collaborate with Risk, Data, and Product teams to own the operational effectiveness of fraud rules and AML alerts. You will continuously assess rule performance to reduce false positives/negatives and implement enhancements based on emerging trends. 📍Optimize Tools & Processes: Lead the continuous improvement of our compliance tech stack (Sumsub, Elliptic, Sardine, etc.). You will identify automation opportunities to reduce manual workload and partner with Engineering to deploy system enhancements. 📍Governance & Risk Visibility: Produce regular operational reporting on risk trends, fraud metrics, and partner RFIs. You will be responsible for escalating systemic risks to senior management and supporting internal audits and regulatory exams from an operational perspective.

What You'll Bring

📍Experience: 8–12+ years of experience in Compliance Operations, AML, Fraud, or Financial Crime, preferably within a high-growth fintech, crypto, payment, or banking environment. 📍Leadership: Proven experience managing large operational teams (15–50 people), with a track record of hiring, training, and performance management. 📍Technical Expertise: Strong hands-on experience with compliance ticketing systems, case management tools (e.g., Sumsub, Elliptic, Sardine), and transaction monitoring platforms. 📍Operational Excellence: Demonstrated ownership of SLA-driven environments. You know how to build processes that are scalable and efficient. 📍Partner Management: Experience handling partner RFIs from regulated financial institutions. You understand how to communicate complex compliance data to external stakeholders. 📍Regulatory Knowledge: Solid understanding of AML/CFT, fraud risk, and operational compliance requirements across multiple jurisdictions.

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