About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍VIP Client Acquisition and Management: Lead the identification and conversion of high-net-worth individuals globally, enhancing both the number of VIP trading clients and the overall transaction volume. 📍Relationship Maintenance and Service Enhancement: Cultivate relationships with core VIP clients, driving personalized services, dedicated support, and customized product strategies to increase client loyalty and satisfaction. 📍Client Segmentation and Lifecycle Operations: Develop a tiered system for VIP clients, formulating targeted operational strategies and incentive mechanisms for different client levels. 📍Cross-Team Coordination and Resource Integration: Collaborate with product, compliance, legal, and other departments to ensure efficient service delivery and prompt responses to VIP client needs. 📍Market Insights and Strategy Development: Regularly gather industry and competitive intelligence, analyzing trends among high-net-worth users and institutions to drive iterative optimization of VIP business strategies. 📍Team Development and Management: Build and manage a Chinese-speaking VIP business development team, establishing an efficient collaborative framework focused on results.
What You’ll Be Doing
📍VIP Client Acquisition and Management: Lead the identification and conversion of high-net-worth individuals globally, enhancing both the number of VIP trading clients and the overall transaction volume. 📍Relationship Maintenance and Service Enhancement: Cultivate relationships with core VIP clients, driving personalized services, dedicated support, and customized product strategies to increase client loyalty and satisfaction. 📍Client Segmentation and Lifecycle Operations: Develop a tiered system for VIP clients, formulating targeted operational strategies and incentive mechanisms for different client levels. 📍Cross-Team Coordination and Resource Integration: Collaborate with product, compliance, legal, and other departments to ensure efficient service delivery and prompt responses to VIP client needs. 📍Market Insights and Strategy Development: Regularly gather industry and competitive intelligence, analyzing trends among high-net-worth users and institutions to drive iterative optimization of VIP business strategies. 📍Team Development and Management: Build and manage a Chinese-speaking VIP business development team, establishing an efficient collaborative framework focused on results.
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