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Fraud Triage Support Team Lead
at Luno
10 months ago | 1535 views | 4 applications

Fraud Triage Support Team Lead

South Africa
Per year
$160,000 To $215,000

About the company

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Job Summary

Your mission will involve:

📍Hire, mentor and scale a team of talented Investigators to develop their technical skills and contribute to a high-quality and high performing team. 📍Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators, quality assurance and operational metrics; 📍Drafting and implementing standard operating procedures and company policies; 📍Develop strategic approaches for optimizing the fraud triage process, including refining rule sets and adjusting priorities. 📍Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks; 📍Creating, implementing and managing role based training; 📍Responding to incoming queries from our banks, payment partners and other Lunauts pertaining to fraud 📍Reviewing accounts and transactions for potentially fraudulent activity and take quick, decisive action; 📍Proactively identifying and monitoring fraud patterns; 📍Manage time sensitive workflows across competing priorities; 📍Interact with customers to understand unusual account activity; 📍Provide investigative support for various teams; 📍Identify areas of improvement in Luno’s products to ensure our continued customer security; 📍Work with a high degree of independence; 📍The ideal candidate will have the following essentials: 📍University degree from a recognised tertiary institution 📍Experience in leading a high-performance team 📍Proven experience in a Financial Crime role within financial services, retail or a commercial environment 📍Passionate about Bitcoin and other cryptocurrencies 📍Strong desire to learn new information and techniques in a constantly evolving field 📍Entrepreneurial, strong sense of responsibility and very high level of integrity 📍Excellent interpersonal, communication and negotiation skills 📍Ability to take charge in critical situations and work on resolving problems 📍An existing, valid work permit for South Africa, if you’re not a South African citizen

In the first 3 months you will:

📍Learn about Luno, cryptocurrencies and how we work 📍Identify the risks and opportunities within the team and develop a road-map for the team 📍Manage performance

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