The Opportunity

📍Primarily utilizing email (live chat and phone support being required at times) to respond between 50 to 150+ client requests regarding payments and other general questions on a daily basis 📍Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards 📍Utilize Key Performance Indicators (KPI) 📍Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner 📍Monitor technical issues 📍Strive to make your teams' work as efficient as possible by improving or creating processes, automating as much of your work as possible

Skills you should HODL

📍This is a fully remote role requiring English fluency 📍Security and privacy focused 📍You must be willing to work 15:00 - 3:00 am UTC and weekends (rotationally) 📍Past experience in payment processing is preferred 📍High output - metrics based experience is a plus 📍Able to make quick decisions autonomously 📍Passionate about clients and their overall experience 📍Excellent computer literacy and ability to learn and navigate new software using multiple platforms 📍Must be able to use excel and execute simple scripts 📍Detail oriented 📍Crypto trading experience, preferably on multiple platforms 📍Fantastic communication skills in order to operate globally across multiple departments and stakeholders 📍Prior relevant experience in financial services, crypto, technology, and/or client support