About the company
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customerās IT productivity and contribute to the organizationās success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Job Summary
Tasks and Responsibilities
šProvide prompt responses to queries from Executives šConsult with IT experts where necessary to coordinate swift solution šProvide 1st and 2nd level technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products šDocumentation of problems and knowledge database creation šTicket coordination and management, cooperation with GSD and FS
Requirements
šLanguage skills: English on C1 level, German and French is a plus šWork from Prague D-ploy office (Budejovicka 3a, Prague 4) Oncall rotation every 4-5 weeks šIT Service Desk experience for 3+years or similar technical role šExperience in supporting top level management in a corporate environment is a plus šExtensive knowledge of Microsoft Office Products šStrong problem solving/analytical abilities šExcellent customer service, communication and interpersonal skills and ability to adapt quickly
