About the company
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the worldās fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of peopleās daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Job Summary
What will I be doing?
šPartner & processor management šOwn day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness. šCoordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers. šCoordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity. šEnablement & commercial responsibilities šNegotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows. šManage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented. šMerchant-facing operational support šProvide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents. šPerformance optimization & market intelligence šAnalyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs. šIdentify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards. šGovernance, reporting & continuous improvement Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans. šReport progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
What skills do I need?
š4ā6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred). šBachelorās degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus). šProven ability to negotiate pricing, SLAs and commercial agreements with partners. šStrong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering. šData-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
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