About the company
Inherited from Telegram, the TON blockchain was designed to onboard billions of users. It boasts ultra-fast transactions, low fees, and easy-to-use native apps, some of which can be used directly in Telegram such as @wallet or @cryptobot. TON is led by an open-source community of experienced developers consisting of some of the best programmers in the world and Telegram blockchain contest winners. Applying its existing ecosystem of communities, developers, publishers, payment providers, and merchants, TON is uniquely positioned to establish the first-ever mass-market cryptocurrency in history.
Job Summary
Key Responsibilities
đź“ŤOwn the end-to-end support function for all TON ecosystem builders đź“ŤLead and coordinate the ecosystem support team, ensuring clarity, structure, and results đź“ŤManage and continuously optimize the systems for clarity and traceability đź“ŤOversee internal support tools (e.g., TON Builders Portal, Notion Internal Projects CRM) đź“ŤGenerate and present weekly/monthly reporting on SLA, CSI, and overall support health đź“ŤCoordinate internal feedback loops and ensure product insights are consistently captured đź“ŤPrepare operational systems and workflows for major ecosystem initiatives (hackathons, contests, etc)
Requirements:
đź“ŤProven experience in operational leadership within customer/ecosystem support đź“ŤHands-on experience building and scaling support teams (5+ people preferred) đź“ŤStrong process ownership, with the ability to design, implement, and optimize support workflows đź“ŤSolid CRM management skills and fluency with Notion as an internal system đź“ŤFamiliarity with Web3 ecosystems and supporting early-stage developer projects đź“ŤFamiliarity with the TON ecosystem would be a strong advantage đź“ŤExcellent English communication skills (C1+) đź“ŤAbility to work independently and handle complex cross-functional coordination
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
