Responsibilities:

📍You will take full ownership of the Post-sale processes, accompanying Fireblocks’ customer's step by step in the implementation and onboarding phases. 📍Oversee a high number of accounts using automation tools, making effective time management and prioritization. 📍Lead online webinars, consultations, and one-on-one training sessions to educate customers on the features of our product. 📍You will be the trusted partner for the customer on the use-case and product functionality. 📍Partner with Sales and Product teams on roadmap planning, upsell, and expansion opportunities. ​​📍Analyzing different data sources to understand the customer's big picture according to the set KPIs and goals to identify accounts at risk. 📍Help build and shape the Scale Customer Success team at Fireblocks, scaling it for the future.

Requirements

📍+5 years of customer management experience leading a portfolio of high-touch strategic and enterprise accounts 📍Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail 📍Exceptional communication and presentation skills (both written and verbal) 📍Ability to interact with enterprise customer teams at various levels of technical and non-technical depth within complex large organizations 📍Experience in working with complex, multi-divisional, multi-geographical customers 📍Experience working with cross-functional teams, such as Product, Sales, Support, Ops, R&D 📍Sense of urgency, with a willingness to be available at non-routine hours 📍Business proficiency in Spanish/Portuguese preferred 📍Client-facing experience with Traditional Financial Institutions preferred 📍Knowledge in the Crypto\Blockchain field preferred