Responsibilities

📍Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site. 📍Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly. 📍Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner. 📍Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments. 📍Partner with Business Development to manage and grow each Enterprise Account where possible. 📍Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions 📍Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc. 📍Provide reports as requested to include case statistics, support statistics, user access, etc. 📍Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives. 📍Conduct business review as requested. 📍Provide agenda, deck, call orchestration. 📍Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing. 📍Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes. 📍Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist. 📍Demonstrates leadership skills and the ability to work in challenging environments. 📍Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Qualifications

📍Bachelor’s degree in Business or Information Technology fields. 📍Minimum of 5 years Account Management or relevant experience. 📍Payments experience and strong understanding of the Payment industry is preferred. 📍Strong understanding of hardware platforms and configuration methods is preferred. 📍Experience in hardware deployment and logistics is a plus. 📍We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.