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Polkadot
End User Computing Support Engineer
3 months ago | 335 views | Be the first one to apply

End User Computing Support Engineer

Full-time
Start-up
Remote

About the company

Polkadot is a protocol that allows independent blockchains to exchange information. Polkadot is an inter-chain blockchain protocol which unlike internet messaging protocols (e.g. TCP/IP) also enforces the order and the validitiy of the messages between the chains. This interoperability also allows the additional benefit of scalability by creating a general environment for multiple state machines.

Job Summary

About the role:

📍Provide end to end technical assistance and support to end-users - across Linux and Mac laptops and desktops, including configuration and troubleshooting 📍Ensure that computer hardware, software, and peripherals are functioning securely and effectively 📍Manage endpoint security protection with a risk-based approach depending on context and use cases including with support of following capabilities: Mobile Device Management, VPN, Strong and Physical authentication and Antivirus/Antimalware/EDR 📍Manage support tickets from creation to resolution 📍Serve as the first point of contact helping your colleagues to resolve IT and security end users related issues and incidents (software and hardware). 📍Manage purchases and maintenance of the hardware and other equipment needed in a remote-first company. 📍Have your assets inventory and stock management approach tailored to ensure rapid availability of hardware for new joiner an in the event of failure in a remote first environment 📍Hand over assets to new joiners and manage the return of equipment when required in sync with 📍People Ops and Operations. 📍Improve and propose improvements to our existing back office processes. 📍Deliver IT services including multiple SaaS to the different teams. 📍Build and keep the IT documentation clear and up to date to help end users on their journey and to support IT back office processes. 📍Lead people through IT onboarding and offboarding processes, with emphasis on secure operations.

About you:

📍Excellent employee/end user-facing skills with user service focus 📍Strong analytical skills with demonstrated problem-solving ability. 📍Previous experience in mainly/full remote first environment 📍Have knowledge of Linux and Mac operating systems to be comfortable and sure when helping your colleagues. 📍Manage the command line interface with ease - both in Linux and MAC environments 📍Passion and good knowledge of common Open Source Software products 📍Have exposure to user access management in a moving environment using multiple SaaS. 📍Experience with MDM and EDR products. 📍You understand the typical processes in the software development teams and what kind of tools they’re using. 📍You understand which authentication models and protocols exist, what SSO and IDP are and how they work. 📍Have the negotiation skills to convince your colleagues that the best option is what they need and not what they want. 📍Collaborate with our Operations department to ship equipment all over the world. 📍Collaborate with cross-functional teams to make things happen. 📍Have a structured and organised mindset. 📍Generate documentation accordingly. 📍Know where it goes every euro you spend 📍Fluency in English

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