Key Responsibilities:

📍Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. 📍Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. 📍Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. 📍Analyse traffic logs, system health alerts, and security events using diagnostic tools. 📍Guide users on best practices for perimeter defence, intrusion prevention, and remote access. 📍Work with customers to resolve device performance, failover, and HA setup issues. 📍Contribute internal knowledge base articles and suggest improvements to existing documentation. 📍Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs. 📍Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required:

📍Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc 📍Strong understanding of routing protocols: OSPF, BGP, EIGRP etc 📍Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc). IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis. 📍Exposure to Syslog, SNMP, and basic scripting for automation/log parsing. 📍Proficiency with CRM tools like Salesforce or Zendesk.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.